1.What this policy covers
VPV is a digital software service. There are no physical goods, so nothing is shipped and there is no product to return. This policy covers cancelling a subscription or renewal, and refunds of money you have paid for the Basic Plan, Annual Support & Maintenance, and Pro or Ultra orders.
- Ask within 7 days of paying and you are eligible for a full refund of the fee if you have not started using the paid Workspace, or if the Service cannot do what we described and we cannot fix it.
- A duplicate or wrongly charged payment is always refunded in full.
- Approved refunds reach your original payment method in 5 to 7 business days.
- You can stop a renewal at any time; there are no cancellation fees.
2.Cancelling
- Before you pay. You can abandon checkout at any time; you are charged only when payment succeeds.
- Annual Support & Maintenance (Basic). The first year is included with your licence. From the second year you can stop renewing at any time by e-mailing billing@myvpv.com, or simply by not renewing in your dashboard. We send a reminder before each renewal, so a year never starts without you knowing.
- Closing your Workspace. E-mail us. The Workspace stays active to the end of the period you have paid for. After cancellation we keep your data for 90 days so you can return, then delete it as described in the Privacy Policy.
- Pro and Ultra. These are monthly plans. Cancel with 30 days’ written notice to billing@myvpv.com; billing stops at the end of the notice period. Anything else agreed in your written proposal takes precedence; where the proposal is silent, this policy applies.
Fees are not pro-rated when you cancel part-way through a paid period.
3.When a refund is due
| Payment | Refund |
|---|---|
| Basic licence (from ₹9,000, GST included) | Full refund if you request it within 7 days of payment and either (a) you have not published or shared any tour with a customer, or (b) a core function of the Service that we described does not work and we have not fixed it within 5 business days of your report. After that window the fee is non-refundable, except where we fail to provide the Service or the law requires otherwise. |
| Scene top-up | Full refund within 7 days of the charge, as long as you have not shared a tour that uses the extra scenes. After that it is non-refundable. |
| Annual Support & Maintenance renewal (₹10,000, GST included) | Full refund if you request it within 7 days of the renewal charge and you have not raised a support request in that year. Otherwise non-refundable, and not pro-rated. The first year of support comes free with a Basic licence and is never charged separately. |
| Pro and Ultra monthly fees (from ₹5,000 a month) | Cancel any time with 30 days’ notice, in writing. The current month is not refunded, and we do not pro-rate a partial month. Anything else is as stated in your written proposal. |
| Duplicate, excess or erroneous charge | Full refund of the extra amount, whatever the time elapsed, once we confirm it. |
| Payment taken but order not confirmed | Reversed automatically by your bank or Razorpay, usually within 5 to 7 business days. If it is not, write to us with the payment ID and we will trace it. |
The refund is the full amount you paid for the item, including the GST on it. We bear the payment gateway’s fee; it is not deducted from your refund. We issue a credit note for each refunded invoice.
4.What is not refundable
- Fees after the 7-day window, other than the cases above.
- Renewal charges where you were reminded in advance and did not cancel before the renewal date, unless the charge was made in error.
- Charges for a Workspace that we suspended or ended for a serious breach of the acceptable-use rules.
- Third-party costs you incurred, such as your own photography or travel.
5.How to ask for a refund
- E-mail billing@myvpv.com from your account address, or from the billing contact on the invoice.
- Include the invoice number or Razorpay payment ID, the amount and the reason.
- We reply within 2 business days. If more information is needed we will ask once and decide promptly after.
If we decline, we will explain why and you may reply to ask for a second review by a senior member of the team.
6.How refunds are paid
Refunds go back to the original payment method through Razorpay — to the card, UPI ID, bank account or wallet used. After we approve a refund it normally appears in 5 to 7 business days; some banks take longer to show it on a statement. We e-mail you when the refund is initiated, with a reference you can give your bank.
Pro and Ultra orders paid by bank transfer are refunded to the account they came from.
7.Chargebacks and disputes
Please contact us before raising a dispute with your bank or card issuer; we usually resolve a genuine problem faster directly. If a chargeback is raised, we respond to it with the order, delivery and usage records we hold.
8.Price changes and refunds
Prices may change, but only after we e-mail you at least 30 days in advance, and a change never affects something you have already paid for (see Terms › Price changes). A refund is always for the price you actually paid, not the current price.
9.Contact
- Refunds and billing: billing@myvpv.com
- Anything else: support@myvpv.com
- Full details on the Contact page.